Daraz Prioritises Customer Trust: Extends Return Policy to 14 Days

[Lahore, October 31, 2023]: Daraz, the leading online shopping platform in Pakistan, has announced a customer-oriented policy change that extends its return timeline for Marketplace products from 7 days to 14 days, emphasizing its commitment to enhancing customer satisfaction. This policy adjustment aims to make the online shopping experience more convenient and streamlined for millions of customers across the platform, whereas it will benefit Marketplace Sellers on the platform by helping them build trust.

Daraz has always been at the forefront of the e-commerce industry, and this recent change showcases the company’s initiative to stay ahead of the curve by meeting and exceeding customer expectations.

Ahmed Tanveer, Chief Operating Officer, of Daraz Pakistan, stated, “We understand the evolving needs of our customers and always aim to provide them with unparalleled flexibility and convenience. By extending our return policy and pickup service, we wish to offer an even more reassuring shopping experience, giving our customers additional peace of mind with every purchase they make.”

Key Highlights of the New Return Policy:

Extended Timeline: Customers will now have a 14-day window to return products from the date of delivery.

Simplified Process: Daraz has made the return process more straightforward, with easy-to-follow steps provided on the platform and dedicated customer service support.

Wider Range of Products: The extended return policy covers a broader spectrum of products from its Marketplace selection, giving customers more confidence in purchasing a diverse range of items.

Return pick-up service expansion: To further facilitate the return process, Daraz has introduced return pick-up service in the following cities:

• Karachi
• Lahore
• Islamabad
• Rawalpindi
• Faisalabad
• Peshawar
• Multan
• Bahawalpur
• Okara
• Sahiwal
• Sialkot
• Sargodha
• Gujranwala
• Jehlum
• Gujrat
• Abbottabad

As online shopping continues to surge in popularity, Daraz’s policy update is timely and marks a significant milestone in its journey to ensure that customer needs remain at the heart of its operations.